Frequently Asked Questions

Here at Dickens, we love hearing from our customers, so your comments and feedback are always welcome. If you have a question, we hope we’ve covered it in this section, so please have a browse.

How can I get a replacement Owners’ Manual for my vehicle?

Most Vauxhall owner's manuals are now online: CLICK HERE

Where can I find the towing weights for my vehicle?

You’ll find this information under the vehicle specifications in your Owners’ Manual, which will be in your glovebox pack. You can also find weight and load characteristics on the Vauxhall website.

My radio is locked. How do I unlock it?

You’ll need to enter your radio’s security code, which you’ll find on the car pass provided with your Vauxhall when you took delivery of it. (Please consult your Infotainment Manual for details.) If you don’t have the code, visit a Vauxhall Retailer and take along some personal ID (for example, your passport or driving licence) and your V5 registration document, to prove you are the vehicle’s registered keeper. These safeguards help us protect all Vauxhall owners and their radios. Please note that Vauxhall will make a small charge for this service.

How do I keep my air-conditioning working efficiently?

Using it is the best way to keep your A/C in top condition - a lck of use can mean that over time the gas can become contaminated or the filters saturated, which can reduce the efficiency of the system. If not properly maintained, it can also harbour bacteria, fungi and mould. We can, however, quickly sort out these problems, using an air conditioning treatment that also leaves a pleasant odour.

What should my tyre pressures be?

Tyre pressures vary by model and by vehicle load. The right pressures for your car can be found in your Owners’ Manual, which was part of the glovebox literature that came with your vehicle when you bought it.

Does my car come with a spare wheel or a tyre inflation kit? Can I order a spare wheel if I want to?

Some cars come with a spare wheel as standard, but if your vehicle doesn’t have a spare, it will have a tyre inflation kit which can be used to quickly restore mobility in the event of a puncture. (Some drivers prefer carrying a kit to a spare wheel, as it frees up boot space while helping to improve fuel economy and reduce emissions.)

How often do I need to get my car serviced?

You’ll find this information in your Owners’ Manual, which came with your car when you took delivery of it. If you need help, give us a call!

How do I clean my diesel particulate filter? (The filter light has illuminated.)

The diesel particulate filter system in your car filters harmful soot particles out of exhaust gases. It includes a self-cleaning function that runs automatically during driving when the filter needs cleaning. This can take up to 25 minutes and fuel consumption may be higher during this time. You may also notice an emission of odours and smoke and an increase in heat, which is a normal part of the process.

The control indicator ('!') will flash if the diesel particulate filter needs cleaning and your previous journey hasn’t enabled automatic cleaning. If this happens, just carry on driving, keeping your engine speed above 2,000 revolutions per minute and shifting down if necessary. The filter-cleaning process will start - and we recommend you don't stop the journey or switch off the engine until it's finished.

If the cleaning process is repeatedly interrupted:

  • Your engine may be damaged. Cleaning takes the shortest amount of time at high engine speeds and loads, and the control indicator light ('!') will turn off as soon as self-cleaning is complete.
  • Diesel fuel will pass into the sump and you'll notice a higher oil level when you check it. (This is one reason to check your oil level regularly.) For short journeys, please check more often and, if you find your oil level has increased, change the oil.

For more about the diesel particulate filter, please refer to your Owners’ Manual.