jak mogę ci pomóc? Ian proves that language needn't be a barrier
Selling cars can be very demanding at the best of times, and it's vital that everything is explained clearly and precisely, but Sales Team Member Ian Edwards recently faced a very particular challenge - a prospective customer who couldn't speak English. Now, we often battle through this situation with a combination of pointing at the screen, the odd word of english or a friend who can help translate Wrexhamese, but in this case Ian resorted to an inventive use of technology - Google Translate. With the client at his desk and very keen on a nearly-new Insignia, Ian fired up Google Translate on his mobile, turned his PC's keyboard round and via the miracle of modern technology proceeded to have a full and very detailed conversation, with the customer typing his questions in Polish, Ian reading the translated answers, then doing the reverse on his mobile - It's without doubt the longest conversation Ian has ever had with a customer without saying a word!
Result: a sold car, and as you can see from the AutoTrader review, we have one very happy customer!
Ian, we salute you and present you the inaugural 'Thinking Outside The Box' award.