Shielding - we can help
Updated January 2021
IMPORTANT: If you, or anyone in your household display any potential Coronavirus symptoms,
or you have been advised to self-isolate, please do not visit us.
Wales’ latest national lockdown means we have had to make some changes to the way our businesses operate. Vehicle repair and MOT services are classified as essential by the Government; therefore, our service departments remain open. Our sales showroom must close but our sales teams are available online and by phone and we are operating a ‘click and collect’ service from dickensvauxhall.co.uk/used . Full details of these changes are outlined below.
Wrexham Service Department: 01978 290077 or email@example.com
Mold Service Department: 01352 752200 or firstname.lastname@example.org
Wrexham Sales Team, working virtually: 07826 589043
Station Motors (Mold) Sales Team, working remotely: 07944 521461
The bottom line: our teams in all departments remain on hand to help.
Shielding - we can help
If you are considered to be 'at risk' we can conduct any servicing requirements entirely contact-free, just give us a call.
- Call the relevent department (numbers above)
- We collect your car at the agreed time, collecting keys from your preferred location
- Work is done, payment taken on the phone
- Your car is disinfected and returned
- Keys can be left in a secure location of your choosing, just arrange this when you call
Our service departments in Wrexham & Mold are classified as essential services and will continue to operate in line with COVID-Secure guidelines. That means if your vehicle needs a service, maintenance, MOT, or repair our team will be available to assist you. You can contact us in the normal ways to book an appointment. If you already have an appointment booked with us, this will go ahead as normal.
Our parts departments, including our trade parts delivery service, will also remain open and our teams will be on hand to assist you.
For the duration of the lockdown our car showrooms have to be closed to the public. However, our sales teams are contactable during our normal opening hours and we've made it as easy as possible for you to make a purchase from the comfort of your home:
- Our sales team can discuss your requirements (including finance options) over the phone, via email, or through video conferencing - whichever your prefer.
- We can send you a detailed video tour of any vehicle you are interested in purchasing.
- You can view all of our current new and used vehicle stock on our website HERE
- All paperwork can be completed remotely.
- Unfortunately, while lockdown restrictions remain in place, we are unable to offer test drives.
Once you've made a purchase, our ‘click and collect’ service means you can safely and legally collect your vehicle from one of our dealerships. We’ll follow our COVID-secure processes and make use of technology to reduce contact between you and our team, while still giving you a great handover experience.
Wrexham Sales Team, working virtually: 07826 589043 or SALES66@DICKENSGROUP.COM or message via facebook.com/dickensvauxhall
Station Motors (Mold) Sales Team, working remotely: 07944 521461 or SALES22@DICKENSGROUP.COM or message via facebook.com/stationmotors
The health and welfare of our staff and customers is our absolute top priority, which is why we have introduced extensive guidelines designed to reduce the risk from COVID-19 for both our staff and customers while still providing the same high levels of customer service that we pride ourselves on.
Buy Your Next Vehicle From Home
We realise you may not feel comfortable visiting our dealership at the moment, but you may still want to upgrade your vehicle. We're making use of technology to allow you to purchase your next vehicle from the comfort of your own home.
You can contact us by phone, email, website contact form and live chat. If you'd like to speak to a member of our sales team face-to-face to discuss your requirements, we can arrange a video appointment with you. We can even send you a video tour of the vehicle you're interested in.
Once you've made a purchase it ollect it from us with minimal contact from our team, again we will make use of technology to ensure you still get a high-quality handover experience.
Remain at Least 2-Metres Apart
In line with current Government advice, we are asking all customers and staff to remain at least 2-metres apart from each other wherever possible. To help you with this we have placed markings on the floors showing this safe distance. Test drives will be unaccompanied.
In line with our showrooms being closed, our sales departments are able to offer online video or telephone consultations.
It is now the law that people MUST wear a mask/face-covering in public indoor spaces. Failure to comply with the law could result in a fine of up to £100.
We are therefore asking customers visiting us a to wear a face-covering while they are with us, to protect both our staff and other customers. Please don't be offended if a member of our team asks you to put on a face-covering if you are not wearing one. For your protection, our staff will also be wearing face coverings when they are in customer-facing areas of the business in-line with current Government guidance.
More Cleaning, More Often
Cleaning regimes have been increased, with surfaces being cleaned down regularly throughout the day and items used by multiple people (for example credit card machines) being cleaned after each use. We fit protective coverings to the seats, steering wheels, and gear lever of your vehicle while it's with us, and the main touch-points will be cleaned with a sanitising product before you collect it for added peace-of-mind. The main touch-points of showroom display vehicles, used vehicle, courtesy vehicles, and demonstrators will be cleaned with a sanitising product between customers.
Working in the Safest Way
Our staff have been provided with guidance on the safest way to carry out their job roles, as well as being reminded they must strictly adhere to advice on self-isolation if required. You will find that the way we do things is a little different when you visit us. We ask that you follow the information provided to you on signage and by our staff to help keep everyone safe. Our processes are reviewed regularly to ensure they are following the latest Government advice.